Email/Chat Support Agents

Email/Chat Support Agents

Published in Multilingual

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? 2 years’ experience in a customer service role on Email/Chat channels
? Excellent written English language communication skills
? Critical thinking, analysis and troubleshooting
? Active user of the internet and online applications
? Experience working collaboratively and proactively in a diverse team environment


Duties and Responsibilities

? Quickly identify and escalate user reported issues to the team lead and cross-functional
partners, ensuring swift resolution of bugs or emerging problems.
? Follow strict guidelines and procedures
? Ability to follow the direction of management and receive coaching and provide customer
? All other tasks as assigned


Team Environment Skills

? Excellent customer service skills including follow-up,
verbal and written communication
? Ability to communicate complex technical issues in a friendly and easy to understand
format (verbal and written)
? Ability to work independently and within a team