Multilingual Helpdesk/ Translator (Spanish, Portuguese, Mandarin, Arabic, Japanese, German, French)

Multilingual Helpdesk/ Translator (Spanish, Portuguese, Mandarin, Arabic, Japanese, German, French)

Published in Multilingual

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Translator Responsibilities:

  • Validate that the verbiage on the screens being tested are correctly translated from English to specified language.
  • The words/phrases/sentences to be translated may include technical terms that candidate will just need to research and consult the testers on for more context.
  • Assist in ticket resolution through translation of questions from the Resolution group, requirements and additional information from the business

Helpdesk Responsibilities:

  • Use technology to engage a customer remotely
  • Use pre-defined scripts to “teach” a customer how to perform a specific task
  • Communicate effectively with customer especially in instances where chat script does not exist
  • Identify and document frequently encountered customer issues
  • Participate in regular knowledge-sharing debrief sessions
  • Escalate at appropriate escalation points
  • Meet or exceed quality expectations (KPIs)
  • Perform other related duties as required and assigned

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree, any field.
  • Proficient in written and verbal communication in the required language.
  • Proficient computer and technical skills,  Microsoft Windows 7 and Microsoft Office 2010 proficiency an advantage
  • Solid analytical and problem solving skills
  • Proactive, service-minded and able to multi-task
  • Have ability to learn new procedures quickly and efficiently.
  • Must be amenable to work in shifting schedule.

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