Online Site Dispatch Agent

Online Site Dispatch Agent

Published in Tech Support

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Manila and Cebu

Description
Facilitate the initial interaction when a client connects to  Online Support through a chat portal. Utilizes provided computer or phone calls to identify client concern and make appropriate recommendations based on findings. Dispatches clients to have services fulfilled, facilitates  handoff.

Qualifications:

  • Bachelor’s Degree in Computer Science / Information Technology or any related 4-year course. Undergraduates of any field may be considered if they have at least 1 to 2 years of work experience in a BPO company
  • Basic computer background can be considered
  • Average Oral and Written Communication skills
  • Amenable to work in shifting schedule and has the ability to maintain a variable work schedule that includes days, evenings, weekends and holidays.
  • Preferably has 1+ years of experience in a sales environment (e.g. fast food chains, etc.)
  • Must be willing to work in IT Park, Cebu (Cebu Site) or Boni, Mandaluyong (Manila Site)
  • Fresh Graduates are encouraged to apply!
  • Preferably available to start immediately

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