Remote Desktop Support Specialist

Remote Desktop Support Specialist

Published in Tech Support

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Responsibilities:

  • Perform advanced software repair and installations on customer computers by troubleshooting via remote service tools.
  • Undertake analysis, diagnosis and resolution of client problems
  • Escalate unresolved problems to the appropriate area
  • Log, troubleshoot and track problems
  • Perform special assignments as required
  • Perform daily and weekly administrative tasks as required
  • Work effectively in a team environment and help others where needed
  • Maintain high level of delivery in order to meet SLAs

Requirements:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  • Good Oral and Written Communication skills.
  • Preferably Microsoft Windows 7 and Microsoft Office 2010 proficient.
  • Have ability to learn new procedures quickly and efficiently.
  • Must be amenable to work in shifting schedule.
  • Fresh graduates/Entry level applicants are encouraged to apply.

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