Tech Support

ALL in Tech Support
Manila and Cebu

The Remote Desktop Support Specialist will perform basic to advanced software repair and installation on customer’s Remote Desktop Support Specialist computers by troubleshooting via remote service tools

Qualifications:

  • Bachelor’s Degree in Computer Science / Information Technology or any related 4-year course.
  • Previous work experience in a BPO Company is an advantage
  • Undergraduates may be considered if they have at least 2 years of work experience in a BPO company
  • Excellent Oral and Written Communication skills
  • Proficient in Microsoft Windows 7 and Microsoft Office 2010
  • Amenable to work in shifting schedule
  • Must be willing to work in IT Park, Cebu (Cebu Site) or Boni, Mandaluyong (Manila Site)
  • Fresh Graduates are encouraged to apply!

Responsibilities:

  • Perform advanced software repair and installations on customer computers by troubleshooting via remote service tools.
  • Undertake analysis, diagnosis and resolution of client problems
  • Escalate unresolved problems to the appropriate area
  • Log, troubleshoot and track problems
  • Perform special assignments as required
  • Perform daily and weekly administrative tasks as required
  • Work effectively in a team environment and help others where needed
  • Maintain high level of delivery in order to meet SLAs

Requirements:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  • Good Oral and Written Communication skills.
  • Preferably Microsoft Windows 7 and Microsoft Office 2010 proficient.
  • Have ability to learn new procedures quickly and efficiently.
  • Must be amenable to work in shifting schedule.
  • Fresh graduates/Entry level applicants are encouraged to apply.

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