Tech Support

ALL in Tech Support
Manila and Cebu

Description
Facilitate the initial interaction when a client connects to  Online Support through a chat portal. Utilizes provided computer or phone calls to identify client concern and make appropriate recommendations based on findings. Dispatches clients to have services fulfilled, facilitates  handoff.

Qualifications:

  • Bachelor’s Degree in Computer Science / Information Technology or any related 4-year course. Undergraduates of any field may be considered if they have at least 1 to 2 years of work experience in a BPO company
  • Basic computer background can be considered
  • Average Oral and Written Communication skills
  • Amenable to work in shifting schedule and has the ability to maintain a variable work schedule that includes days, evenings, weekends and holidays.
  • Preferably has 1+ years of experience in a sales environment (e.g. fast food chains, etc.)
  • Must be willing to work in IT Park, Cebu (Cebu Site) or Boni, Mandaluyong (Manila Site)
  • Fresh Graduates are encouraged to apply!
  • Preferably available to start immediately

Manila and Cebu

The Remote Desktop Support Specialist will perform basic to advanced software repair and installation on customer’s Remote Desktop Support Specialist computers by troubleshooting via remote service tools

Qualifications:

  • Bachelor’s Degree in Computer Science / Information Technology or any related 4-year course.
  • Previous work experience in a BPO Company is an advantage
  • Undergraduates may be considered if they have at least 2 years of work experience in a BPO company
  • Excellent Oral and Written Communication skills
  • Proficient in Microsoft Windows 7 and Microsoft Office 2010
  • Amenable to work in shifting schedule
  • Must be willing to work in IT Park, Cebu (Cebu Site) or Boni, Mandaluyong (Manila Site)
  • Fresh Graduates are encouraged to apply!

Provide Remote Desktop Support with call support

  1. Ability to work well in a team environment
  2. Ability to adapt in the changing environment.
    • The repair process is not a static procedure.
    • The individual needs to be able to discover new utilities and new reliable methods of repair.
  3. Advanced computer related skills including:
    • In-depth knowledge of all versions of the Windows OS
    • Microsoft Office
    • Microsoft Outlook
    • Basic networking skills
    • Resolving internet connectivity issues
    • Advance hardware repair / replacement knowledge
    • Advanced Malware / Spyware diagnostic and repair
  4. Recent prior work experience in diagnosing and repairing PCs or consumer electronics – at least 2 years experience
  5. Experience with remote desktop tools – LMI preferred 6. Highly Proficient with English (oral and written)

Responsibilities:

  • Perform advanced software repair and installations on customer computers by troubleshooting via remote service tools.
  • Undertake analysis, diagnosis and resolution of client problems
  • Escalate unresolved problems to the appropriate area
  • Log, troubleshoot and track problems
  • Perform special assignments as required
  • Perform daily and weekly administrative tasks as required
  • Work effectively in a team environment and help others where needed
  • Maintain high level of delivery in order to meet SLAs

Requirements:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  • Good Oral and Written Communication skills.
  • Preferably Microsoft Windows 7 and Microsoft Office 2010 proficient.
  • Have ability to learn new procedures quickly and efficiently.
  • Must be amenable to work in shifting schedule.
  • Fresh graduates/Entry level applicants are encouraged to apply.

Responsibilities:

  • Train Virtual Coaches on SharePoint 2007/2010, and MS Office Applications
  • Create functional tools for QA and for the Project using SharePoint 2010
  • Create workflows in MS SharePoint 2010
  • Administer the client-facing SharePoint sites and provides assistance to end users
  • Handles a team of Virtual Coaches
  • Create functional tools for the Project using the Native Tools of SharePoint 2010
  • Create training materials to elevate the skills of all Virtual Coaches

Requirements:

  • Bachelor’s degree in Computer Science or Management Information Systems or equivalent experience required.
  • 4-5 years of Microsoft Office SharePoint development experience required and minimum 2 years of SharePoint 2010
  • Working knowledge of specialized field of SharePoint Server, Active Directory, and Windows Server Technologies
  • Fundamental knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook.
  • Must possess strong written and verbal communication skills – with ability to convey ideas, solutions, identification of problems in clear, concise fashion to stakeholders
  • Must be amenable to work in shifting schedule.

Responsibilities:

  • Involve in process and functional / technical design activities
  • Involve in analysis of AS-IS and TO-BE processes
  • Create functional / technical requirements as an input to application design
  • Develop and test detailed functional / technical designs for business solution components
  • Involve in application build, test, and deploy activities
  • Plan and execute data conversion activities
  • Drive test planning and execution (Pre Go-Live, UAT and Post Go-Live Training)

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree, any field.
  • 3+ years experience in any SAP module:
    • SAP-Business Intelligence
    • SAP-Customer Relationship Management
    • SAP-LE-Warehouse Management
    • SAP-Materials Management
    • SAP-SCM-APO-Demand Planning
    • SAP-SCM-APO-Supple Network Planning
    • SAP-SD-Sales Order Management
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Excellent oral and written communication skills
  • Must be amenable to work in shifting schedule.

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